
In a detailed and analytical investigative piece, Facts Check By PTLB found that the MCD portal of Delhi is engaging in digital extortion and cyber crimes and has the backing of the Delhi Government too. Even the Commissioner of MCD and higher officials of the Delhi Government are aware of this corruption, yet they have not taken any action against the guilty employees, despite clear evidence pointing in that direction.
Adding a name to a birth certificate in Delhi should be a routine administrative process. Yet for some applicants, it becomes a prolonged ordeal. When an online portal stops facilitating a public service and instead appears to obstruct it, the result may be described as “digital attrition”: the use of administrative friction to wear citizens down.
One alleged tactic is the piecemeal objection. In a transparent process, an official would identify all deficiencies at once. Instead, an applicant may be asked to correct one issue, submit the requested material, and then face a new, unrelated objection. Repeating this cycle can turn a straightforward application into a months-long sequence of demands.
The effect is exhausting. Each new request adds time and uncertainty, potentially pushing an applicant to seek help from an intermediary—or to pay for a “shortcut.” If that is what is happening, the process does more than delay service: it creates pressure that can make corruption easier to conceal.
Concerns deepen when applicants submit documents that the MCD’s own checklist clearly accepts, such as a PAN card or bank passbook, only to have them rejected without a clear legal explanation. An unexplained rejection of an approved document may be more than an administrative mistake; it raises the question of whether the rules are being applied consistently.
Requests for both sides of a document, even when the reverse contains no relevant information, can add to that concern. Such demands may have a legitimate purpose in some cases, but when they are unexplained or applied inconsistently, they can make the process seem arbitrary and leave applicants feeling that officials have unchecked discretion.
The allegations become more serious when an application disappears from the portal. In the case described, a completed application that had been submitted and tracked reportedly vanished, while the option to upload additional documents became unavailable. The applicant was effectively shut out of the process.
A missing digital record should prompt a clear technical explanation. Government systems generally maintain records of actions such as creating, changing, or removing data. The timing and circumstances of this application’s disappearance therefore make access to the relevant audit logs especially important. Without those records, it is difficult to determine whether the cause was a technical fault, an administrative action, or something else.
The application’s reported return after a detailed, timestamped complaint was sent to the Commissioner and senior government officials raises further questions. If the restoration followed within few hours, the timing warrants investigation. It may indicate that the record was recoverable or had remained in the system, but timing alone cannot establish who acted, why it disappeared, or whether the removal was deliberate.
The response—or lack of one—matters too. The applicant says the IT team, the Commissioner, and senior officials have not provided the audit logs or a technical account of what happened. Restoring access may resolve an immediate problem, but it does not explain how the record disappeared or whether safeguards failed.
A missing government record followed by its restoration should lead to a documented review. If officials have corrected the issue but will not explain it, citizens are left without a way to assess whether the process was properly handled. That silence is not proof of misconduct, but it makes independent scrutiny more necessary.
This is how corruption could operate in a digital system without an explicit demand for money at the outset: create repeated obstacles, keep the applicant uncertain, and allow a paid intermediary to present a “solution.” The concern is not simply that an application was delayed. It is that shifting demands and an unexplained disappearance may create an artificial crisis—and that a crisis can make people vulnerable to pressure.
The applicant’s account points to a pattern: successive objections, rejected documents, a vanished application, its return after a complaint, and no technical explanation. Those claims deserve verification through the application history, correspondence, portal records, and audit logs.
The issue extends beyond one birth certificate. It concerns the reliability and accountability of the MCD’s digital systems. If records can disappear without explanation, applicants need a reliable way to track decisions, challenge errors, and obtain a record of changes made to their files.
A forensic audit would help establish what happened: when the application was created, whether it was modified or made inaccessible, which accounts or system processes acted on it, and why it was restored. Reviewing similar cases could also reveal whether this was an isolated incident or part of a broader pattern.
The allegations should be treated seriously. An independent examination of the records, followed by a clear public explanation, is the way to determine whether this was a system failure, administrative mishandling, cyber crime, corruption, or deliberate obstruction.








