With the increase in use of digital payments, cyber crimes and cyber frauds have increased tremendously in India. There are only few options available to Indians to report such cyber crimes and cyber frauds. Even lesser are the options to avail of appropriate remedies and get back the stolen money.
While it is good that India is pushing for digital payments yet lack of strong and stringent cyber law and cyber security laws would make this exercise counter productive. Digital payment system of India must be trustworthy, transparent, fair and customer friendly. There must be a well established dispute resolution mechanism in place so that customer disputes can be resolved effectively and efficiently.
India has currently adopted a model where banks and digital payment service providers have to establish an internal grievance redressal mechanism. Anybody who has dealt with such a system is aware that it is nothing more than a formality and customers rarely get any remedy or solution out of that redundant and obsolete model. Even Ombudsman system of RBI has become dysfunctional and is of little help except exerting moral pressure upon guilty banks and financial institutions.
The ODR India Portal of Visionary Praveen Dalal launched a nation wide test to check if RBI and cyber cells in India can handle cyber crimes, cyber frauds and banking frauds. Both RBI and cyber cells failed miserably and ODR Portal of India seems to be the only hope.
Equally bad is the cyber security preparedness of banks, telecom companies and Indian govt. Passing buck to each other and putting all blame upon the victim is the official strategy of Indian govt, banks, RBI, etc. That is why ODR India Portal is helping Indian customers to get their money back as soon as possible.
In order to get best results, bank customers must be vigilant and cyber aware. They must report all cyber crimes and cyber frauds to the banks and financial institutions as soon as possible. If the reporting is done within few hours of the occurrence, chances of recovery of full money are very bright. The more they delay in reporting, the lesser are the chances of getting back full money and only partial amount can be recovered.
This is where the ODR Portal of India becomes very important. Once a customer has informed his/her bank or financial institution, he/she can safely approach ODR India Portal. We would guide him/her about the entire procedure and would stay connected with him/her till the end. Twitter is also used to communicate and interact between various stakeholders involved in the case.
If a customer needs our help to approach the bank or financial institution for reporting purposes, we can help in that situation too. Cyber crime or cyber fraud victims can contact us in any of the mode, i.e. e-mail, chat, Twitter, etc.
Once the contact with concerned bank or financial institution is established and the cyber crime or cyber fraud has been duly reported, the customer can file an ODR Request at ODR India Portal. Include all details and information along with your ODR Request and we would contact back for additional documents and information, if any. Do not forget to add crucial details like mobile number, e-mail id, address, ID proof, communication with the bank and other Indian authorities, etc. That would result in faster processing of your request and better results.
After the ODR Request is filed, we would include all stakeholders in the request .i.e. customer, bank, ODR India Portal, Indian authorities, RBI, etc. Stakeholders would be added as per need basis and some would be added initially while others may be added as we proceed to recover back your money.
A stakeholder can file ODR Request for multiple purposes. It may be an online banking fraud or ATM fraud or credit/debit card cloning/fraud or any other fraud or crime. It can include digital payments frauds of any type or even when the money was initially obtained legally and at the instance of the stakeholder but its subsequent refund is not facilitated in a timely manner.
For instance, if you have purchased something from an e-commerce website and the promised product is not up to the mark, you may insist for a refund. If the e-commerce company fails to refund back the amount as per Indian laws, you can file an ODR Request at the ODR Portal of India to get back your money. We would ensure your money is paid back as soon as possible.
Similarly, there may be a case where the transaction is declined but your money is debited. If it is not refunded back in time, you can use the ODR Portal of India to get it back urgently.
There may be cases where banks or financial institutions may have deduced money from your account on some pretext and without your consent. You can use the ODR India Portal to get back that money.
There may be cases where the goods or services are not as promised and you may wish to get back the money for which defective good or services were provided. You can use the ODR India Portal to get back that money or to obtain qualitative and agreed upon goods or services.
These are just few examples and there may be many more situations where digital payment frauds and illegal money retention could be involved. Just use the ODR India Portal and we would make it sure that you would get justice and your money back.
We resolve all disputes online within a maximum period of 3 month. In most cases, they are resolved within a week time and 3 month is the outer limit that is seldom required. Our costs are also very reasonable and are directly proportional to the amount involved. This would not create any monetary pressure upon the user of our portal.
Both registration at the ODR India Portal and its services are absolutely free as part of our Access To Justice (A2J) and Justice For All initiatives. We only charge nominal Administrative Cost so that the wonderful services of ODR India Portal can continue to exist for global stakeholders.
Do not remain a moot spectator to the illegalities and unreasonableness of any person or institution and fight for your rights with the help of ODR India Portal.